1st Notifications

In MPC you will receive First touch requests to register a POA. This is what we call 1st Notifications and these request can come from

• The donor
• A personal representative that lives in the UK
• A personal representative that lives abroad
• An appointed Solicitors or councils (please visit the correct user guide for this)
• A solicitor acting on behalf of an a appointed representative
• Any other organisation (for example financial advisors, accountants, etc)

  We would mainly receive a letter from the requestor and sometimes they will enclose the legal document and / or ID. In order for us to register the POA we will need to send them a 1st Notification letter that will explain the next steps to them.

  There are a few things to consider when actioning 1st touch notifications:

• The correspondence we send out will need to be tailored to the case and you will need to amend the templates we have on file.

• If an email address is provided in any correspondence received we should be emailing our response as a PDF attachment using the and NOT sending a letter outNote this is sent from our Mailbox.

• 1st touch notifications are cross brand therefore if safeguarding is required, this would apply to ALL brands.

• If all accounts and products are we do not need to complete a registration and can provide the information that either (a) nothing is held with Lloyds Banking Group, or (b) accounts have been closed. If more specific information is required (e.g. statements) we should not provide this unless we are in receipt of sufficient identification in addition to the legal document.

• The 1st Notification letter will differ depending on who has sent us the request. Please see the differences below:

  1st Notification coming

  • Send the 1st Notification Donor letter out

  • Close / Complete the RPA once you’ve uploaded your letter.

  • Complete safeguarding if required. Refer to guide.

  • Do NOT register POA, instead send 1st Notification Non Professional Representative letter (and appropriate enclosures) (– i.e. what accounts/products are held, balances) we can provide it as long as we have an acceptable full legal document and ID (originals or correctly certified). If there is no ID or the documents are not originals or certified, we can’t provide the information until the registration is complete.

  • If information has also been requested

  • Please note that you will need to check Fountain for the list of acceptable ID documents.

  • Close / Complete the RPA once you’ve uploaded your letter.

  • Complete safeguarding if required. Refer to guide.

  • Do NOT register POA, instead send 1st Notification Overseas for Professional and Non Professional letter (and appropriate enclosures)

  • If information has also been requested (– i.e. what accounts/products are held, balances) we can provide it as long as we have an acceptable full legal document and ID (originals or correctly certified). If there is no ID or the documents are not originals or certified, we can’t provide the information until the registration is complete.

  • Please note that you will need to check Fountain for the list of acceptable ID documents. Be aware that for foreign documents there are variations of what we can accept.

  • If you receive a Foreign Legal document, you will need to check the validity of this document following our foreign leal document process (must match one in the legal binder, OR we must have a letter from a UK solicitor confirming that the document is acceptable for use in the UK)

  • Pend the RPA once you’ve uploaded your letter.

    If the foreign document provided is in another language to complete the registration we must have:

  • The acceptable foreign legal document

  • The English translation of the legal document

  • And either (1) the document must match one in the legal binder, OR (2) validation that the document is acceptable for use in the UK is provided by a UK solicitor.

  • Complete safeguarding if required. Refer to guide.

  • Send 1st Notification Solicitor on behalf of Representative letter (and appropriate enclosures).

  • To provide any account information to the solicitors (if they have requested it), we will need to receive a letter of authority from the representative giving the solicitors permission to obtain this information and the solicitors will need to be verified in the Law Society site.

  • Close / Complete the RPA once you’ve uploaded your letter.