Amend a Standing Order

Use this guide to change the following information on a standing order:

1. Amount, and/or

2. Payment date, and/or

3. Frequency, and/or

4. Reference

• Bring up the customer’s details in MCP
• Select More actions.
• Select Manage standing orders.
• Select Edit for the standing order you wish to amend
• In some cases certain Customer Indicators may need overriding. Check Customer notes to see if we are OK to proceed.
• Once you’ve selected Override click Continue
• Amend as per the request; Reference, Amount, Next payment date, Frequency.
• Select Change
• Select Confirm
• Confirmation of the amendment will show.